How we collect information and what we collect
We collect personal information when we are, or propose to be dealing with, or providing or marketing our services to you and other potential clients.
Information (including personal information) that we collect depends on the circumstances in which we have collected it, but may include:
- in cases where you enquire about our services or wish to become a client of LCS: your name, contact details (including email addresses and phone numbers), your company name, your IP address, business name, and other relevant information about your business.
- in cases where you become a client of LCS: your payment details, your date of birth, your job title and expertise, your ABN and business contact details, your personal affairs and interests, your login details for your email accounts, your social media handles, photos and videos payment portals (such as stripe and pal pal), acuity scheduling, wordpress / shopify / squarespace and c panel.
- in cases where you have applied for a job with us, information such as your name and contact details, your work history and information collected when conducting relevant reference checks.
We only collect and store information from you which is reasonably necessary, or directly related to, one or more of our functions or activities.
We may collect information from you in a number of different ways, including:
- our online contact or enquiry form;
- through the Dubsado portal which we use in the course of providing our services to you;
- through the acuity booking platform;
- via email;
- face to face with you;
- on the telephone with you;
- through online meeting platforms, such as Zoom;
- through social media sites, such as Instagram or Facebook direct messages;
- through our EDM provider, Mailerlite, if you opt-in to our mailing list directly or by downloading content available on our website from time to time.
The nature of the business carried on by LCS means that it is not generally possible for us to provide you with services anonymously. However you can view our website and make general phone enquiries anonymously.
Collection of your personal information on the Sites
Sometimes we may collect your personal information via the Sites when you provide it to us, for example, when you fill out and submit a contact or enquiry form, contact us via our social media accounts or complete a survey through the Website or our client portal.
If you use the Internet to transmit to us any information, including your email address and contact information, you do so at your own risk. There are security risks in the use of the internet.
When you access the Website, we record your server address, the date and time of your visit, the pages you viewed, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you use to visit the Website.
This information is used and disclosed in anonymous, aggregated form for purposes including statistical analysis and to help us to improve the functionality of the Website.
Whilst you are not individually identified when you visit the Website, we reserve the right to use or disclose this information to try to locate you where we reasonably believe that you may have engaged in any unlawful or inappropriate activity in connection with the Website, or where we are otherwise required or authorised by law to do so.
Whilst most internet browsers are set to accept cookies, you can set your internet browser to reject cookies, or to notify you when they are being used. If you reject cookies, you may limit the functionality of the Website during your visit.
A Facebook pixel is installed on the Website and captures your use of the Website for Facebook ad retargeting purposes. We may from time to time use other pixels and tags for remarketing purposes.
You may elect to save your login details for the Dubsado portal in your own browser. This is not controlled by LCS and can be changed by you through your own settings.
How we store your personal information
Our client information is stored in our client portal provider, Dubsado, as well as in GSuite emails and stored locally on our computer systems.
We may in some cases, download information to transfer from one platform to another. For example, we may download the email addresses stored in our Mailerlite account to upload them to our Facebook account to create a retargeting advertising campaign.
Some of your personal information will be stored and accessed outside of Australia, including in Macau SAR and Hong Kong.
We will only hold on to your information for as long as you are a client of LCS. If we haven’t provided any services to you for 3 years, we will delete your information from our systems. If you no longer wish to be a client of LCS, you can send us an email to [email protected] and request that we delete all of the information we have on you. We may however retain some of your information if it is reasonably necessary or required to meet our legal or regulatory requirements, resolve disputes, or enforce our website development agreement with you.
How we protect your personal information
We use several measures to protect the information which you provide to us. For example:
- all client information is stored in password protected accounts;
- our computer systems are only accessible by inputting the correct password and fingerprint;
- we regularly review and update our practices and this policy to ensure that we are always adopting and following best practice.
How we use and disclose your personal information
We use your information to deal with, provide or market our services to you, including via email direct marketing and retargeting advertising.
We use your information as follows:
- your name, date of birth, contact details (including email addresses and phone numbers), occupation, job title or position and your expertise, your company name, your social media handles, business name, ABN and business contact details: to identify who you are, to interact with you, to enter into an agreement with you to perform services for you, to invoice you for those services and to market to you.
- your payment details: to process payments of expenses payable by you under our client agreement and in some cases to process payments due to us.
- information about your business or personal affairs and interests: to learn more about your business and to customise our services to meet your needs.
- your IP address: to identify when you visit our Website, monitor visitors to our Website, analyse their behaviour and to show you adverts as you browse the web.
- your login details for your email accounts, photos and videos, payment portals (such as stripe and pal pal), acuity scheduling, wordpress, shopify, squarespace and c panel: when providing our services to you, for example to build, host or maintain your website.
- if you have applied for a job with us, information such as your name and contact details, your work history and information collected when conducting relevant reference checks: to consider your suitability for a job with us, and, if hired, to maintain your employment information.
Where you have consented to receiving communication from us, that consent will remain current until you advise us otherwise. You can opt out at any time by contacting us or using the unsubscribe facility that we include in our electronic communication.
We may also use your information to comply with certain legal requirements.
We do not sell any of your personal information to any third party. We may however disclose your personal information for the purposes for which it was collected to:
- entities or individuals who assist us in providing our services to you, such as our employees and any third party contractors who have contractual obligations in favour of us to keep the information confidential;
- any third party to whom you authorise us to disclose it; and
- where we are required or authorised to do so by law.
We may also share your personal information with our professional service providers, such as marketing agencies, lawyers, accountants, website hosts, payment service providers, software providers such as ThriveCart, and third parties approved by you such as Paypal where you choose to use their payment service.
This may in some cases involve sending and / or storing your information in an overseas jurisdiction.
We may use and/or disclose your personal information for other purposes that are secondary to the purpose for which we collected it and for which you would reasonably expect us to use it. These might include purposes:
- for which you have given your consent;
- to establish, exercise or defend our legal rights; or
- which we are required or permitted by law.
Your right to be forgotten
You have the right to contact us and ask us to delete your personal information from everywhere that we store it. If you wish for us to delete your personal information from our records, please email that request to [email protected].
Your access to your personal information and your right to correct it
You have a right to access most personal information we hold about you and the right to ask us to correct any information that you believe to be incorrect. We will require you to provide us with suitable evidence to verify your identity as well as to specify which information you require.
Please contact Philippa on +853 6659 4133 or via email to [email protected] to request access to your information, or if you have a complaint concerning the privacy of your information. Any complaint will be appropriately investigated and the outcome of that investigation communicated to you within a reasonable period of time (allow for 30 days). If you are not satisfied with the outcome or the handling of the complaint by us, you can contact the Office of the Australian Information Commissioner by calling 1300 363 992 or by sending an email to [email protected].
Changes to this policy